I have a property to let and want to report a change
Chapô
Would you like to report a change of tenant in your property? Do you want to move a tenant into an empty rental property?
Fill in our online form
Corps
Do you have a property to let and want to let us know about a change?
This is the quickest and easiest way to let us know about departures and arrivals at your rental property!
You’ll be notified that your form has been sent.
Your obligations as a landlord
As a landlord, you are obliged to inform us of any change of tenant in your property.
If the building is unoccupied, the owner is liable for any charges and consumption costs recorded until a new occupant arrives.
The steps you need to take with the SWDE are therefore the same as if you were moving in, even if you don’t physically occupy the premises during this period.
Would you prefer a hard copy? Download our user change form and send it to us filled in via our contact form.
Galerie
Frequently asked questions
I am moving in/out. What are the formalities to go through with SWDE?
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
I own a property and rent it out. What are my obligations?
If a tenant leaves a property with unpaid debts, the principle of “non-solidarity" prevails. This means that we will not hold you responsible for your tenant's debts IF AND ONLY IF, no later than 30 days after the change of occupation of the dwelling:
- you provide us with the identity of the outgoing and incoming occupants;
- you provide us with the meter reading;
- you have equipped each dwelling with an individual meter, in the case of apartment buildings;
- you have provided evidence that the condition of the installation is not the cause of any abnormally high consumption.
If the building is unoccupied, the owner is liable for the costs of the fee and the consumption logged until a new occupant arrives.
See also:
My landlord / previous user receives the bills for my meter
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form
What is the minimum amount for an advance payment?
If the building is uninhabited, you can opt for 'empty house' advance payments.
For quarterly instalments, the amount is fixed at €30.
For monthly instalments, the amount is fixed at €10.
How are my instalments calculated? Is it possible to change the amount?
The amount of your instalments is calculated on the basis of consumption in your most recent period. The three quarterly instalments are intended to cover 3/4 of your next adjustment bill. This means that when you receive that bill, only 1/4 of the amount remains to be paid.
However, if there is a change in your consumption habits (change in household composition, construction of a swimming pool or pond, etc.), you can adjust the amount of your instalments to suit you, avoiding unpleasant surprises.
Also to be seen
