Would you like to add another property to your customer account?

Have you just bought a new home or a property you intend to rent out? Add it to your customer account with just a few clicks in the customer area.

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Step 1: Have the following information ready 

  • The meter serial number 
  • The meter reading on the date* you took over the property 

* This date must be agreed with the previous occupant or the owner of the property. 

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Step 2: Go to your customer area 

The quickest and most efficient way to add an additional property to your customer account

 

 Connect to the Customer area 

You will receive notification that your form has been sent.  

Step 3: Your new property has been added to your customer account

Within a fortnight:   

  •  You will receive a letter containing all of your details, your payment plan and the details of when you took over the meter. 

  •  You will receive your first bill entitled “Initial bill". This will include "the fee" that covers the costs of maintenance, connection, water quality checks and on-call and response services. 

 

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Frequently asked questions

I am moving in/out. What are the formalities to go through with SWDE?

It is important to inform us of any changes in the occupancy of a building. 

If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks. 

When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.

More information: You are moving