Activate my direct debit

In your Customer Account, you can also

Adapt your instalments

Change the amount or frequency of your instalments with a single click.

Receive your documents by e-mail

We have been working on digitising and eliminating paper for all our documents for some years.

See your balance and bills

Quickly view your customer account status.

Frequently asked questions

Yes, you can set the details of your direct debit yourself:

via your Customer Account, you can choose the date the payment is debited and choose the bank account for your direct debit;
via your bank, you can choose a maximum amount that can be debited or contest a debit up to 8 weeks after the debit date.

If you have an active direct debit on the account covered by the debt settlement plan, your monthly payments will be deducted via direct debit.  

If you have opted for a fixed debit date, your monthly payments will be debited on the date you have set. 

Go to your Customer Account and enter, correct or delete your bank details.

Would you like to make a written request? Go to the "Help and contact" page.

You can also do this by contacting our Customer Service department on 087/87 87 87.

Did you know that, in addition to avoiding costs linked to late payments, you can decide on the details of your direct debit yourself, i.e.

Depending on when you get paid, you set the date on which your account is debited.

No unpleasant surprises, you set the maximum amount that can be debited.

Don't agree with the direct debit?

Up to 8 weeks after the debit, exercise your right of refusal and receive a refund of the amount debited within 48 hours of the request.