Activate my direct debit
Your bills are always paid on time! You choose the payment day. You stop when you want to. Log in to your customer area: it's quick and easy!

Your bills are always paid on time! You choose the payment day. You stop when you want to. Log in to your customer area: it's quick and easy!
Change the amount or frequency of your instalments with a single click.
We have been working on digitising and eliminating paper for all our documents for some years.
Quickly view your customer account status.
Yes, you can set the details of your direct debit yourself:
If you have an active direct debit on the account covered by the debt settlement plan, your monthly payments will be deducted via direct debit.
If you have opted for a fixed debit date, your monthly payments will be debited on the date you have set.
Go to your Customer Account and enter, correct or delete your bank details.
Would you like to make a written request? Go to the "Help and contact" page.
You can also do this by contacting our Customer Service department on 087/87 87 87.
Did you know that, in addition to avoiding costs linked to late payments, you can decide on the details of your direct debit yourself, i.e.
Depending on when you get paid, you set the date on which your account is debited.
No unpleasant surprises, you set the maximum amount that can be debited.
Don't agree with the direct debit?
Up to 8 weeks after the debit, exercise your right of refusal and receive a refund of the amount debited within 48 hours of the request.