Change your instalments
Adjust the amount or frequency of your instalments in a few clicks. Log in to your customer area: it's quick and easy!
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Quickly view the status of your customer account.
In your Customer Account, you can also
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Receive your documents by e-mail
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We have been working on digitising and eliminating paper for all our documents for some years.
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Manage your direct debit
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Your bills are always paid on time. You choose the payment day. You stop when you want to.
Frequently asked questions
How are my instalments calculated? Is it possible to change the amount?
The amount of your instalments is calculated on the basis of consumption in your most recent period. The three quarterly instalments are intended to cover 3/4 of your next adjustment bill. This means that when you receive that bill, only 1/4 of the amount remains to be paid.
However, if there is a change in your consumption habits (change in household composition, construction of a swimming pool or pond, etc.), you can adjust the amount of your instalments to suit you, avoiding unpleasant surprises.
Are instalment bills compulsory?
Yes, water suppliers are legally required to invoice instalments at least quarterly. That's why, each year, you will receive at least three instalment bills and one adjustment bill, from which the instalments you have paid will be deducted. The adjustment bill is calculated based on your water meter reading, which you send us every year.
In the case of an empty building, the owner is liable for this fee.
What is the minimum amount for an advance payment?
If the building is uninhabited, you can opt for 'empty house' advance payments.
For quarterly instalments, the amount is fixed at €30.
For monthly instalments, the amount is fixed at €10.
What is the difference between an advance payment bill and an adjustment bill?
Each year, SWDE sends you three instalment bills (one per quarter) and an adjustment bill (one per year) after receiving your meter reading.
If you want to manage your budget more flexibly, you can receive monthly instalment bills. If you choose monthly instalments, you will automatically receive your SWDE bills and communications digitally (e-mail, Zoomit, etc.).
Our advice: make your life easier with a direct debit. With a direct debit, your bills are automatically paid on time and you keep control over every amount paid from your account. Go to your Customer Area
What frequency should I choose for my advance payments?
Instalment bills are sent quarterly by default. But if you feel you can manage your budget more easily with smaller amounts, in your Customer Area you can choose to receive them monthly.
If you opt for monthly instalments, you will automatically receive your SWDE bills and communications digitally (by e-mail, e-mail + text, Zoomit or peppol).