Three steps to becoming an SWDE customer

If you don't have a SWDE customer number yet and want to register the meter in your new home in your name. 

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Step 1: Have the following information ready

  • The meter serial number  
  • The meter reading on the date* you took over the property 
  • If you are a tenant, the landlord's contact details.  

* This date must be agreed with the previous occupant or the owner of the property. 

Compteur

Step 2: Fill in the online form 

The fastest, easiest way to become a SWDE customer.

 

Become a customer

You will receive notification that your form has been sent.  

Step 3: Welcome to SWDE 

Within a fortnight:  

  • You will receive a letter containing all your details, your payment plan and the details of when you took over the meter
  • You will have the option to create your own Customer area 
  • You will receive your first bill entitled “Initial bill". This will include "the fee" that covers the costs of maintenance, connection, water quality checks and on-call and response services. 

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Frequently asked questions

I am moving in/out. What are the formalities to go through with SWDE?

It is important to inform us of any changes in the occupancy of a building. 

If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks. 

When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.

More information: You are moving

What is an account opening bill?

When you move into a property, we issue an account opening bill. This includes only the part of the annual fee covering the period between the date of moving in and 31 December of the current year. 

The first bill for actual consumption will be issued at the time of the annual meter reading. In the meantime, you will receive quarterly instalment bills.

I own a property and rent it out. What are my obligations?

If a tenant leaves a property with unpaid debts, the principle of “non-solidarity" prevails. This means that we will not hold you responsible for your tenant's debts IF AND ONLY IF, no later than 30 days after the change of occupation of the dwelling:  

  • you provide us with the identity of the outgoing and incoming occupants; 
  • you provide us with the meter reading; 
  • you have equipped each dwelling with an individual meter, in the case of apartment buildings; 
  • you have provided evidence that the condition of the installation is not the cause of any abnormally high consumption. 

If the building is unoccupied, the owner is liable for the costs of the fee and the consumption logged until a new occupant arrives.

See also:

Solidarity between landlord and tenant

My landlord / previous user receives the bills for my meter

Your move has not been registered in our database.

It is important to get things in order quickly.

As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.

Do you already have a SWDE customer number? Go to your Customer Account

Not yet a SWDE customer? Fill in the online form