Log in to your Customer Account to consult your bills and view your balance. With a few clicks, you can also ask to receive your bills by e-mail and activate your direct debit and the Zoomit service.
Change the amount or frequency of your instalments in a single click.
Your bills are always paid on time. Choose the payment day. Stop when you want to.
We have been working on digitising and eliminating paper for all our documents for some years.
Our bills are payable within 15 days. If you do not pay within this period, SWDE will send you a first reminder (cost: €6.39)
If the bill remains unpaid, we send a second reminder known as a formal notice (cost: €6.39)
After these two reminders, the unpaid bill is entrusted to an external service provider for collection. Additional costs may be claimed from you, such as interest, an indemnity clause or, where applicable, legal costs.
More information: Your bills and payments
Yes, you can obtain a debt clearance plan for your adjustment bill via your Customer Account or, on request, fromour Customer Service department . You can choose the number of monthly payments, as long as this does not overlap with the next adjustment bill.
However, it is not possible to pay your instalment bills in several monthly payments. You can, though, change the frequency to monthly rather than quarterly. By paying your instalments monthly instead of quarterly, they will be lower, which will allow you to spread out the burden of the bill on your household budget more comfortably.
When you move into a property, we issue an account opening bill. This includes only the part of the annual fee covering the period between the date of moving in and 31 December of the current year.
The first bill for actual consumption will be issued at the time of the annual meter reading. In the meantime, you will receive quarterly instalment bills.
Provided that you are up-to-date with your payments and that we have your bank account details, the payment will be made 14 days after the due date.
Yes, water suppliers are legally required to invoice instalments at least quarterly. That's why, each year, you will receive at least three instalment bills and one adjustment bill, from which the instalments you have paid will be deducted. The adjustment bill is calculated based on your water meter reading, which you send us every year.
In the case of an empty building, the owner is liable for this fee.