My balance and my bills

Log in to your Customer Account to consult your bills and view your balance. With a few clicks, you can also ask to receive your bills by e-mail and activate your direct debit and the Zoomit service.
 

Consult my bills

Mon compte et factures
In your Customer Account, you can also
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Adjust your instalments
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Gérer vos acomptes
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Change the amount or frequency of your instalments in a single click.

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Managing your direct debit
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Gérer votre domiciliation
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Your bills are always paid on time. Choose the payment day. Stop when you want to.

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Receive your documents by e-mail
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We have been working on digitising and eliminating paper for all our documents for some years.

Frequently asked questions

What happens if I don't pay my bill on time?

Our bills are payable within 15 days. If you do not pay within this period, we will send you a reminder (cost: €5.36). If the bill remains unpaid, we send a final reminder (cost: €5.36) before entrusting the collection of your debt to a collection company. 

More information: Your bills and payments

Can I pay my bill in several payments?

Yes, you can obtain a debt clearance plan for your adjustment bill via your Customer Account or, on request, fromour Customer Service department . You can choose the number of monthly payments, as long as this does not overlap with the next adjustment bill. 

However, it is not possible to pay your instalment bills in several monthly payments. You can, though, change the frequency to monthly rather than quarterly. By paying your instalments monthly instead of quarterly, they will be lower, which will allow you to spread out the burden of the bill on your household budget more comfortably.

What is an account opening bill?

When you move into a property, we issue an account opening bill. This includes only the part of the annual fee covering the period between the date of moving in and 31 December of the current year. 

The first bill for actual consumption will be issued at the time of the annual meter reading. In the meantime, you will receive quarterly instalment bills.

How long does it take to be refunded the credit balance on my bill?

Provided that you are up-to-date with your payments and that we have your bank account details, the payment will be made 14 days after the due date.

Are instalment bills compulsory?

Yes, water suppliers are legally required to establish at least quarterly instalments. Each year you will therefore receive three instalment bills and an annual adjustment bill. The adjustment bill is issued after your meter has been read. Instalments already paid are deducted from its amount.  

In the case of an empty building, the owner is liable for this fee. 

Can I request monthly instalment bills? 

Yes, you can change the frequency of your instalment bills via your Customer Account. They can be changed from quarterly to monthly. The amount of the instalments will then be lower. This allows the burden of the water bill on the household budget to be spread out a little more.