How can you protect your meter and pipes from freezing?
Frost is the enemy of your water supply system. As winter approaches, it is important to protect it.

Frost is the enemy of your water supply system. As winter approaches, it is important to protect it.
A frozen meter cannot be used and you will be charged for its replacement (€203). In addition to this inconvenience, there may be significant damage when the ice thaws.
Insulating the meter and pipes is not an absolute guarantee against frost damage. Nevertheless, here are some tips and recommendations.
You are responsible for protecting the connection and accessories (including the meter and external boxes).
Leaks caused by thawing can cause you significant material and financial damage. The supply to the whole neighbourhood may also suffer, so think about that.
Above all, to limit the risk of damage, you must protect both the meter and the pipes and appliances (for example, your pressure reducing valve).
Seal the inside of the chamber with an insulating material (polystyrene sheets, bag of polystyrene balls, straw wrapped in film or plastic bag). The lid must also be completely watertight. To be safe, cover it with plastic sheeting and then with soil.
Check that you do not have external pipes that also need to be insulated.
If necessary, maintain a constant circulation in the system by letting a thin stream of water flow through (only in case of extreme necessity as this is very costly).
Try to keep the temperature above 0°C.
Ideally, the temperature of the premises should be kept above 0°C. To achieve this, you can take preventive measures:
If your installation is frozen, our hydraulic engineers cannot respond as long as the water is frozen.
This means that there is no point in calling our services until you have thawed it. At this point, we will probably need to replace your meter that has been damaged by frost. In this case, please call us on 087 / 87 87 87.
Before starting to thaw the installation, check that all your taps, including drain valve no. 6, are properly closed. If possible, close stopcock no. 5 and slowly reopen it after thawing.
To thaw out a frozen installation, use a hair dryer (do not use a heat gun, as it may damage the plastic pipes) or a heating device (portable heater) placed close to the pipes. This is a slow process that could take several hours. Test drain valve no. 6 regularly to check the effectiveness of the thawing actions.
During thawing operations, to avoid damage, monitor your installation very regularly, as frozen water occupies a larger volume than liquid water, and the phenomenon could have caused a component of the installation to burst, resulting in a leak as soon as the water thaws.
Pour dégeler une installation gelée, utilisez un sèche-cheveux (surtout pas de décapeur thermique qui risquerait de détériorer les canalisations plastiques) ou un dispositif de chauffage (radiateur portable) que vous placerez non loin des canalisations.