Responsibility for connection facilities

You notice a problem with your installation (leak, frozen meter, strange noise, etc.). How do you know who is responsible and who to contact?

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Sharing responsibilities

It is the Water Code that officially determines where the distributor's and the customer's responsibility begins and ends. 

We are responsible for the connection to the supply network up to the meter. This includes the connection pipe from the main pipe in the street, the stopcock before the meter, the joint before the meter and the meter itself. 
You are requested to take all necessary measures to protect this part of the connection. You must protect it from freezing and report any malfunction to us.
 

You are responsible for the installation beyond the meter. This means:

  • the joint and the connection after the meter;
  • the stopcock after the meter;
  • the drain valve;
  • the non-return valve;
  • the indoor installation.

 

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    What to do in an emergency

    In the event of a significant leak in your private installation, remember first of all to turn off stopcock(s) to cut off the water supply.

    • Stopcock for your private installation (no. 5 on the diagram) : if you find that your installation does not have one or that it is defective, contact your plumber immediately to remedy this as soon as possible. This stopcock is compulsory and must allow you to turn off your private installation for modifications, repairs, etc.
    • Stopcock, property of SWDE (no. 2 on the diagram): in exceptional cases we allow you to close it, although it is normally intended exclusively to replace the meter.

     

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    If the leak is before the meter, please contact us immediately on 087 / 87 87 87. A technician will respond as soon as possible. If there is a leak after the meter in the direction of water flow, you should contact a plumber.