Help and contact

It is important to inform us of any changes in the occupancy of a building. 

If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks. 

When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.

More information: You are moving

If a tenant leaves a property with unpaid debts, the principle of “non-solidarity" prevails. This means that we will not hold you responsible for your tenant's debts IF AND ONLY IF, no later than 30 days after the change of occupation of the dwelling:  

• you provide us with the identity of the outgoing and incoming occupants; 
• you provide us with the meter reading; 
• you have equipped each dwelling with an individual meter, in the case of apartment buildings; 
• you have provided evidence that the condition of the installation is not the cause of any abnormally high consumption. 

If the building is unoccupied, the owner is liable for the costs of the fee and the consumption logged until a new occupant arrives.

See also:

Solidarity between landlord and tenant