When you move into a property, we issue an account opening bill. This only covers the part of the annual fee that covers the period between the date you move in and 31 December of the current year.
The first bill for your consumption will be issued when your annual meter reading is taken. In the meantime, you will receive quarterly instalment bills
Frequently asked questions
What to do
Why am I being sent a bill when I've just moved in and haven't used any water yet?
Can I move in ahead of time?
You can't move in ahead of time. The date provided must be the current date or a date in the past. This must be agreed with the new user or the owner of the property.
How can I check that my account has been closed?
Whether you are a tenant or an owner, you will receive confirmation of the closure of your account by post.
Track your account status in your Customer Account!
The closed account will still appear in your Customer Account for 90 days from the date of closure. You will also find your final bill.
I am moving in/out. What are the formalities to go through with SWDE?
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
My landlord / previous user receives the bills for my meter
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form