SWDE bills: clear, understandable and complete

We make sure that every bill is as clear as possible.

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1. Contact us

Details of the different ways you can contact us.

2. Bill identification

These four boxes contain important information about the bill and your customer references:

  • Your customer number, which you should always give when contacting us because it allows our customer service to identify you;
  • The contract account associated with the bill. This is useful if you own several properties;
  • The meter number;  
  • The deadline date for paying your bill.

3. Bill amount

Total amount due for the location and consumption period covered by the bill.

4. Communication area

A free space that allows us to notify you of important information and pass on any messages.

5. Payment slip

This is already filled in with the sum to be paid.

In the event of a refund, the amount due and the bank account concerned will be given.

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6. Explanation of the pricing structure

This page explains the different price components calculated on page 3.

7. The 4 cost items of your water bill

The pricing structure mandated by the Walloon Water Code. Walloon distributors are required to apply and comply with this code. It is made up of 4 components:

  • distribution;
  • sanitation;
  • the Social Water Fund;
  • VAT.

8. Proportion of water cost items

Graph showing the proportion of the various cost items that make up your bill.

9. Detailed breakdown of the water price

Detailed explanation of the price calculation and the current rate.

10. Average household consumption

This estimate allows you to compare your consumption with the average consumption of a Belgian household, depending on the number of people in it.

11. Data protection policy

You can consult our Privacy Policy at the bottom of the page at any time. 

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12. This box provides a summary breakdown of your bill:

  • place where the water is consumed and its number in our database;
  • meter no;
  • previous reading and current reading, the difference between the two allows us to calculate your consumption;
  • volume consumed over the period;
  • means by which the reading was communicated to us.

13. Breakdown of the water pricing structure in Wallonia:

1. The standing charge 

You pay the standing charge for drinking water, not depending on your consumption but because the service is available, whether you use it or not.

It is made up of 2 components:

  • 20 x TCD (true cost of distribution): this pays for use of the meter and access to the breakdown service.
  •  30 x TCS (true cost of sanitation): this contribution is paid by all users, even those using alternative water resources (wells, cisterns, etc.) to contribute to water treatment and purification costs. These 30 x TCS are included in the standing charge, but the first 30 m³ of water consumed is not included in the charge for sanitation.

NB: In the case of an unoccupied building, the fee remains due and is payable by the owner.

2. Consumption

The pricing structure is broken down into four consumption bands:

  • From 0 to 30 m³: 0.5 x TCD (there is no TCS on the first 30 m³ consumed)
  • From 30 to 5,000 m³:  1 x TCD + 1 x TCS
  • From 5,000 to 25,000 m³: 0.9 x TCD + 1 x TCS
  • Above 25,000 m³: 0.7 x TCD + 1 x TCS

The calculation is made on a pro rata basis of the different rates applicable during the customer's consumption cycle.

 

14. Calculating my bill

Our bill calculation system works as follows:

  1. Calculation of your total consumption, excluding VAT, for the entire consumption cycle of your bill
  2. Deduction of instalments, excluding VAT, billed during the same consumption cycle
  3. Total to be paid excluding VAT (= amount from point 1 - amount from point 2)
  4. Addition of unpaid amounts. If applicable, the instalments of the consumption cycle but also other previously unpaid bills or charges. (This item does not appear in this example).
  5. Addition of VAT
  6. Total including VAT. This amount corresponds to the amount shown on the transfer slip on the first page of your bill.

15. Future instalments (amount and date)

These have been calculated based on your last consumption period. After payment, they will be deducted from your next annual adjustment bill

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16. Water quality

This page is devoted entirely to the quality of the water supplied to you. It explains:

  • the origin of your water;
  • the frequency of checks carried out and the number of samples analysed by our laboratory teams;
  • useful information for adjusting or maintaining your household appliances (e.g. hardness);
  • the pH level which allows you to check whether your water is acidic, basic or neutral;
  • the chemical composition of your water (as on water bottles);

17 Histogram of your consumption

This shows your consumption over the last five periods billed to you. It allows you to track your consumption at a glance.