How are my instalments calculated? Is it possible to change the amount?

The amount of your instalments is calculated on the basis of consumption in your most recent period. The three quarterly instalments are intended to cover 3/4 of your next adjustment bill. This means that when you receive that bill, only 1/4 of the amount remains to be paid. 

However, if there is a change in your consumption habits (change in household composition, construction of a swimming pool or pond, etc.), you can adjust the amount of your instalments to suit you, avoiding unpleasant surprises.