Diagnosis for technical maintenance

Select the answers that apply to your situation below.

1. Where is the problem?

Outside the building

In your building or cellar

We invite you to contact our Customer Service team.

In the event of a problem, our technical teams are available 24/7, 365 days a year. Out of hours, weekends and holidays, they respond according to the seriousness and urgency of the problem.

087/87 87 87

Before our technician arrives, please clear access to the meter/cellar.

2. On which part of the installation?

After the meter, towards the installation (5/6/7)

On the meter or before the meter (2/3/4)

We invite you to contact your plumber.

We do not carry out maintenance on private systems.

3. What is the problem?

A leak, a lack of water or pressure, a water quality problem?

The stopcock (no. 2) is not working

My meter seal is lost or damaged

My meter is broken or damaged

My meter no longer runs

We invite you to contact our Customer Service team.

In the event of a problem, our technical teams are available 24/7, 365 days a year. Out of hours, weekends and holidays, they respond according to the seriousness and urgency of the problem.

087/87 87 87

Before our technician arrives, please clear access to the meter/cellar.
.

The two parts of the connection:

schema-responsabilite-des-installations_v3

Help & contact