Are you afraid of overlooking your bill among all your daily e-mails?
You can set a specific e-mail address to which we will only send your bills.
The existing e-mail address will be used for all other correspondence (requests for meter readings, confirmations of changes, various letters).
To do so, go to "Help and contact" and fill in our online form.
Our bills are payable within 15 days. If you do not pay within this period, SWDE will send you a first reminder (cost: €6.39)
If the bill remains unpaid, we send a second reminder known as a formal notice (cost: €6.39)
After these two reminders, the unpaid bill is entrusted to an external service provider for collection. Additional costs may be claimed from you, such as interest, an indemnity clause or, where applicable, legal costs.
Yes, you can obtain a debt clearance plan for your adjustment bill via your Customer Account or, on request, fromour Customer Service department . You can choose the number of monthly payments, as long as this does not overlap with the next adjustment bill.
However, it is not possible to pay your instalment bills in several monthly payments. You can, though, change the frequency to monthly rather than quarterly. By paying your instalments monthly instead of quarterly, they will be lower, which will allow you to spread out the burden of the bill on your household budget more comfortably.
Our bills are payable within 15 days. If you do not pay within this period, SWDE will send you a first reminder (cost: €6.39)
If the bill remains unpaid, we send a second reminder known as a formal notice (cost: €6.39)
After these two reminders, the unpaid bill is entrusted to an external service provider for collection. Additional costs may be claimed from you, such as interest, an indemnity clause or, where applicable, legal costs.
More information: Your bills and payments
The annual fee is due for each meter. It is intended to cover the benefit deriving from having a water supply. It is billed per calendar year (from 1 to 31 December), regardless of the date of the meter reading. It remains due even if there is no consumption at all.
This annual fee covers part of SWDE's fixed costs:
More information: A clear, understandable, comprehensive bill
This simulator allows you to calculate your bill based on a volume in m3 and a standard period of 365 days.
Practical and interesting!
Save precious time with Zoomit! This service allows you to receive and process your bills directly via PC Banking. You save precious time and do your bit for the environment.
The benefits:
Provided that you are up-to-date with your payments and that we have your bank account details, the payment will be made 14 days after the due date.
First of all, think about checking your spam. If you do not find your bill there, log in to your Customer Account to check if the e-mail address registered in our database is correct. If everything is correct and you still do not receive your bill, contact us via our online form. In the meantime, you will find all your bills in your Customer Account.