Frequently asked questions

The amount of your instalments is calculated on the basis of consumption in your most recent period. The three quarterly instalments are intended to cover 3/4 of your next adjustment bill. This means that when you receive that bill, only 1/4 of the amount remains to be paid. 

However, if there is a change in your consumption habits (change in household composition, construction of a swimming pool or pond, etc.), you can adjust the amount of your instalments to suit you, avoiding unpleasant surprises.

Yes, water suppliers are legally required to invoice instalments at least quarterly. That's why, each year, you will receive at least three instalment bills and one adjustment bill, from which the instalments you have paid will be deducted. The adjustment bill is calculated based on your water meter reading, which you send us every year. 

In the case of an empty building, the owner is liable for this fee. 

Each year, SWDE sends you three instalment bills (one per quarter) and an adjustment bill (one per year) after receiving your meter reading. 

If you want to manage your budget more flexibly, you can receive monthly instalment bills. If you choose monthly instalments, you will automatically receive your SWDE bills and communications digitally (e-mail, Zoomit, etc.).   

Our advice: make your life easier with a direct debit. With a direct debit, your bills are automatically paid on time and you keep control over every amount paid from your account. Go to your Customer Area 

Instalment bills are sent quarterly by default. But if you feel you can manage your budget more easily with smaller amounts, in your Customer Area you can choose to receive them monthly. 

If you opt for monthly instalments, you will automatically receive your SWDE bills and communications digitally (by e-mail, e-mail + text, Zoomit or peppol). 

If the building is uninhabited, you can opt for 'empty house' advance payments.

For quarterly instalments, the amount is fixed at €30.

For monthly instalments, the amount is fixed at €10.

Yes, you can choose to receive your instalment bills monthly instead of quarterly. This allows you to pay smaller amounts and manage your budget more effectively. 

If you choose monthly instalments, all your SWDE bills and communications will be sent digitally (by e-mail, e-mail + text, Zoomit or peppol).  

By default, instalments are paid quarterly. If you choose to receive your instalments on a monthly basis, you will receive your invoices and SWDE communications by e-mail. You can make this change from your Customer Area. To make sure you never miss a bill, activate the SMS option, which notifies you as soon as a bill is sent. 

To maintain monthly invoicing, you must choose one of the following options: invoice by email, direct debit, or Zoomit.

You can activate one of these options independently via your Customer Area. You can also contact our Customer Service.

If you take no action, you will automatically be switched to quarterly invoicing and will no longer receive paper invoices each month.

To maintain monthly invoicing, it is necessary to choose one of the following options: invoice by email, direct debit, or Zoomit.

You can make this choice directly via your Customer Area or request assistance from our Customer Service.