My bills by e-mail
Receive your bills and all other documents by e-mail in just a few clicks from your Customer Area
What should I do if I have not received my bill by e-mail?
First of all, think about checking your spam. If you do not find your bill there, log in to your Customer Account to check if the e-mail address registered in our database is correct. If everything is correct and you still do not receive your bill, contact us via our online form. In the meantime, you will find all your bills in your Customer Account.
How do I change my e-mail address in my Customer Account?
It is important that we are notified of any changes to your contact details.
To change your e-mail address, log in to your Customer Account and register your new address via the "My details" page.
Is it possible to set up a specific e-mail address for sending bills?
Are you afraid of overlooking your bill among all your daily e-mails?
You can set a specific e-mail address to which we will only send your bills.
The existing e-mail address will be used for all other correspondence (requests for meter readings, confirmations of changes, various letters).
To do so, go to "Help and contact" and fill in our online form.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.