Debt clearance plan
Are you having trouble paying your bills? You can ask for a debt settlement plan from your customer area
How do I obtain a debt settlement plan?
You can obtain a debt settlement plan for your adjustment, opening or closing bills by activating it on your Customer Account.
You can choose between 2 and 9 monthly instalments, as long as your plan is fully paid up before the next adjustment bill.
The minimum monthly payment is €25.
Please note, however, that it is not possible to pay your instalment bills in several monthly payments.
However, you can change their frequency and/or amount via your Customer Account.
Why can't I create my debt settlement plan?
If you do not owe money on an annual adjustment/opening/closing bill you do not have access to the debt settlement plan request.
If you had a debt settlement plan but missed a deadline or failed to pay the exact amount, your plan is deactivated and you cannot create a new one.
In this case, you should contact our Customer Service department, which, depending on your situation, may grant you a new debt settlement plan.
Will my debt settlement plan be paid via my direct debit?
If you have an active direct debit on the account covered by the debt settlement plan, your monthly payments will be deducted via direct debit.
If you have opted for a fixed debit date, your monthly payments will be debited on the date you have set.
Where can I see the outstanding balance of my debt settlement plan?
Go to your Customer Account.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.