Send in your change-of-user form
Send in your change-of-user form
Has your change-of-user form been filled in and signed?
You can send it to us using our online form
Need a change-of-user form ?
Are you a property owner renting out a property? Notify us of your tenant's departure/arrival within 30 days
How can I check that my account has been closed?
Whether you are a tenant or an owner, you will receive confirmation of the closure of your account by post.
Track your account status in your Customer Account!
The closed account will still appear in your Customer Account for 90 days from the date of closure. You will also find your final bill.
I am moving in/out. What are the formalities to go through with SWDE?
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
My landlord / previous user receives the bills for my meter
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
Nous joindre
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.