I'm moving
You can complete your move in just a few clicks from your Customer Area
Make sure you have:
- The meter serial number;
- The meter reading on the date* you take over the property;
- If you are a tenant, the owner’s contact details
- If you are an owner and the property is sold, the new owner’s contact details
*This date must be agreed with the outgoing occupant or the owner of the property.
I am moving in/out. What are the formalities to go through with SWDE?
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
I want to check that my file is closed
At the time of any closure, whether you are a tenant or an owner, SWDE will send you a letter notifying you of the end of our collaboration.
Not received anything?
Go to your Customer Account, the closed account will still appear there for 90 days. As far as bills are concerned, check whether the closing bill is present.
No customer account? You can also make this request to our Customer Service department on 087 / 87 87 87.
What to do in the event of death?
A family member has died and you need to take the necessary steps following their death. We are here to help you.
Have one of their bills and the current meter reading at the ready. Then call us on 087 / 87 87 87 and we will help you and take you through the necessary steps according to your particular situation.
My landlord / previous user receives the bills for my meter
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.