I would like a temporary work site connection
Cost of hiring a gooseneck
- Deposit: €500 This will be repaid to you, minus the bill for the water used, on the return of all the equipment in good condition.
- Rental: €55 excl. VAT/month – any month or part thereof must be paid for.
- Water consumption: this is charged at the standard rate.
Instructions for connecting a gooseneck Where to connect it
The gooseneck is connected to either a fire hydrant or fire post.
SWDE can send the plan for the location of fire hydrants on request.
Hiring a gooseneck How do I get one?
- Fill in the online application form.
- As soon as we receive the form, we prepare an agreement. This will be sent to you with the reference for payment of the deposit. The agreement must be returned to SWDE signed by you. The deposit is paid by bank transfer.
- To collect the equipment you can make an appointment via the contact form or by phone on 087 / 87 87 87.
Instructions for using a gooseneck. How to use it?
- Please refer to the information in the brochure.
- Please note that the agreement must be scrupulously followed (use on the designated site, securing the equipment, etc.).
- Always keep a copy of the agreement on site with the gooseneck in case of inspection.
- Transmit the gooseneck's meter reading whenever requested (quarterly).
I have received a letter stating that my agreement for a gooseneck is coming to an end but my work is not finished, what should I do?
- Contact us to request an extension of your agreement with the desired extension period (max. 6 months) accompanied by 2 photos of the gooseneck: a legible photo of the meter in order to read the serial number and the meter reading itself, as well as a photo of the gooseneck in wide shot.
- A new agreement will be returned to SWDE for signature.
- Always keep a copy on site in case of inspection.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.
Would you like to make a complaint?
Are you still not satisfied with the solution provided even though you’ve contacted our services several times? You can submit a complaint and monitor the processing of your request from your Customer Area.