Help and contact

Yes, you can set the details of your direct debit yourself: 

• via your Customer Account, you can choose the date the payment is debited and choose the bank account for your direct debit; 
• via your bank, you can choose a maximum amount that can be debited or contest a debit up to 8 weeks after the debit date.

If you have an active direct debit on the account covered by the debt settlement plan, your monthly payments will be deducted via direct debit.   

If you have opted for a fixed debit date, your monthly payments will be debited on the date you have set. 

Did you know that, in addition to avoiding costs linked to late payments, you can decide on the details of your direct debit yourself, i.e.

• Your direct debit date

Depending on when you get paid, you set the date on which your account is debited.

• The maximum debit amount

No unpleasant surprises, you set the maximum amount that can be debited.

• Refuse a direct debit and get your money back

Don't agree with the direct debit?

Up to 8 weeks after the debit, exercise your right of refusal and receive a refund of the amount debited within 48 hours of the request.

Go to your Customer Account and enter, correct or delete your bank details.

Would you like to make a written request? Go to the "Help and contact" page.

You can also do this by contacting our Customer Service department on 087/87 87 87.