Frequently asked questions

Did you know that, in addition to avoiding costs linked to late payments, you can decide on the details of your direct debit yourself, i.e.

• Your direct debit date

Depending on when you get paid, you set the date on which your account is debited.

• The maximum debit amount

No unpleasant surprises, you set the maximum amount that can be debited.

• Refuse a direct debit and get your money back

Don't agree with the direct debit?

Up to 8 weeks after the debit, exercise your right of refusal and receive a refund of the amount debited within 48 hours of the request.

Yes, you can set the details of your direct debit yourself: 

• via your Customer Account, you can choose the date the payment is debited and choose the bank account for your direct debit; 
• via your bank, you can choose a maximum amount that can be debited or contest a debit up to 8 weeks after the debit date.

Go to your Customer Account and enter, correct or delete your bank details.

Would you like to make a written request? Go to the "Help and contact" page.

You can also do this by contacting our Customer Service department on 087/87 87 87.

It is important that we are notified of any changes to your contact details.  

To change your e-mail address, log in to your Customer Account and register your new address via the "My details" page.