Frequent problems
The natural composition of metal-laden water can, in rare cases, give it a brown or red colour. The metal content of the water can also be influenced by travelling through the pipes when the flow rate is increased, for example.
During works on the network, the speed of the water in the pipes can change significantly, stirring up iron deposits.
This water is not harmful to health, but it can cause some inconvenience, such as stains on the laundry. To make them disappear, immediately rewash the dirty clothes.
What can be done to get rid of this colouring?
- Let the water run for a few moments.
- After a long absence, drain the water that has been left to stagnate in the indoor pipes.
If you have a softener, check the colour of your water at the bleed valve on your meter (No. 6 on the diagram). An incorrectly set softener can cause coloured water in your installation. Make sure your softener is set correctly (do not soften below 15°F).
More information on your softener.
In the event of frequent problems not originating in your private installation please complete the form below, specifying the frequency, duration and time of day of the problem and flow rate and/or pressure values if known.
This will allow us to identify any structural problems in the network.
What is the composition of my tap water?
The composition of the water varies depending on when and where it is collected. Your tap water may be the product of a mixture of water from different sources. Its composition may also depend on the flow rate of each catchment. Regardless of these variations, the drinking water in our network always meets the legal standards.
See the water quality for my address
What quality parameters must drinking water meet? Who sets these criteria?
Tap water must meet a large number of quality parameters. These are set by the standards of the Walloon Water Code. The water from our network is analysed daily to ensure that it complies with the standards.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.
Would you like to make a complaint?
Are you still not satisfied with the solution provided even though you’ve contacted our services several times? You can submit a complaint and monitor the processing of your request from your Customer Area.