Payments and refunds
Would you like to check your balance? Tell us about your bank account?
You can do all these things from your customer area
How long does it take to be refunded the credit balance on my bill?
Provided that you are up-to-date with your payments and that we have your bank account details, the payment will be made 14 days after the due date.
Modify or add a bank account
You must provide us with your bank account details; go to your Customer Account and enter, correct or delete your bank details.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.
Are you still not satisfied with the solution provided even though you’ve contacted our services several times? You can submit a complaint and monitor the processing of your request from your Customer Area.