Payments and refunds
How long does it take to be refunded the credit balance on my bill?
Provided that you are up-to-date with your payments and that we have your bank account details, the payment will be made 14 days after the due date.
Modify or add a bank account
You must provide us with your bank account details; go to your Customer Account and enter, correct or delete your bank details.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.
Are you still not satisfied with the solution provided even though you’ve contacted our services several times? You can submit a complaint and monitor the processing of your request from your Customer Area.