One-off supply cut
SWDE's mission is to ensure a continuous supply of quality water. However, we can still experience network disruption, and we are aware of the inconvenience this can cause. Our priority is to make sure this is resolved as quickly as possible, whatever the cause.
SWDE will provide alternative supply methods if the service is interrupted for more than eight consecutive hours (except between 10pm and 6am).
Please check whether the incident appears in the ongoing works list.
If the incident is not listed on our site, we invite you to contact our Customer Service.
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.