Separation/divorce
Now I’m separated, the name on my bills will have to change. What should I do?
This change means you need to close your customer account.
To do this, please let us know the date of the change, the current meter reading and the full contact details of the remaining user via our form.
The name on my bills needs to be changed following my separation. What should I do?
This change requires an administrative closure.
To achieve this, please inform us of the date of the change, the current meter reading and the full contact details of the remaining user on our form (click here).
Contact us by telephone
Ring: 087 / 87 87 87
Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm
Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.
For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89
By telephone
FR : 087 / 87 87 87
NL : 087 / 87 87 89
DE : 087 / 87 87 88
Monday - Friday : 8h-20h / Saturday : 8h-13h
Outside these hours, an on-call service will deal with any emergency requests.