Meter reading error

To correct your meter reading, fill in the form below.

Fill in our online form

 

 

Frequently asked questions

How do I correct an estimated reading?

If we do not receive your annual reading, we will bill you on the basis of an estimate. In order to provide us with the actual reading, please complete the online form. Don't forget to attach a photo of your meter (black numbers clearly visible).

 

What should I do if my meter reading has not changed since the last reading?

If you see that your meter shows the same reading as the previous year, your meter is probably stuck and needs to be replaced (free of charge). 

Contact our Customer Service department immediately on 087 / 87 87 87.  

What should I do if I have forgotten to submit my meter reading? 

If you have not yet received a bill based on an estimate, go to your Customer Account and enter your reading.  

You can also use the indexphone, for which you will need your meter reading request with the access code.
 

Nous joindre par téléphone

Contact us by telephone

Ring: 087 / 87 87 87

Monday to Friday from 8 am to 8 pm
Saturday from 8 am to 1 pm

Outside office hours, on Sundays and public holidays, your call is automatically transferred to our on-call service.

For our German-speaking customers:
087 / 87 87 88
For our Dutch-speaking customers:
087 / 87 87 89