What do I do when I change my address?
Are you a SWDE customer and moving to a new address? Do you want to end the meter contract at your old home? Here are the various formalities.

Are you a SWDE customer and moving to a new address? Do you want to end the meter contract at your old home? Here are the various formalities.
You must be in possession of:
*This date must be agreed with the new tenant or owner of the property.
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
At the time of any closure, whether you are a tenant or an owner, SWDE will send you a letter notifying you of the end of our collaboration.
Not received anything?
Go to your Customer Account, the closed account will still appear there for 90 days. As far as bills are concerned, check whether the closing bill is present.
No customer account? You can also make this request to our Customer Service department on 087 / 87 87 87.
If a tenant leaves a property with unpaid debts, the principle of “non-solidarity" prevails. This means that we will not hold you responsible for your tenant's debts IF AND ONLY IF, no later than 30 days after the change of occupation of the dwelling:
If the building is unoccupied, the owner is liable for the costs of the fee and the consumption logged until a new occupant arrives.
See also:
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form