What do I do if I have a second home or additional address?

Do you already have a SWDE customer number and would like to add an additional address? Here are the formalities.

banniere-residence-secondaire

Have the necessary information to hand 

You must be in possession of: 

  • the meter serial no; 
  • the meter reading on the date* you took over the property; 
  • if you are a tenant, the contact details of the landlord. 

*This date must be agreed with your predecessor or the owner of the property. 

 

Add a new address to my customer account 

Via votre Espace client 

  • Go to your Customer Account;
  • A notification informs you that your move has been duly registered and will be processed as soon as possible;
  • Within 15 days, you will receive:  
    • a letter containing all your details, your instalment plan and the details of your meter takeover;  
    • your first bill entitled "Opening bill". 


Login to the Customer Area

 

Via the change of user document  

  • You can download this document here and send it to us via our contact form;
  • You will be notified that your form has been sent;
  • Within 15 days you will receive:  
    • a letter containing all your details, your instalment plan and the details of your meter takeover; 
    • your first bill entitled "Opening bill" will also be sent to you. 


Download PDF

 

Frequently asked questions

I am moving in/out. What are the formalities to go through with SWDE?

It is important to inform us of any changes in the occupancy of a building. 

If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks. 

When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.

More information: You are moving