Frequently asked questions


What should I do if I have forgotten my password and/or my login?

You can send an e-mail to

What should I do to change a request entered on the portal?

Send an e-mail to, specifying the request number, registration number and nature of the change.

I can't connect to the portal. What should I do?
  • Use the Google Chrome browser and make sure it is up to date.   
  • Clear the browser cache (cookies and site data + cached images and files).  
  • Log in to the portal via the link:  
  • If the problem persists, send an e-mail to  
What do I do if I can’t find the right work category?
  • Use a category that is close to the one you would have liked to find.
  • Specify the nature of the work in the "Description" field.
  • Let us know in the comment box which category it would be useful to add.
Do I have to enter the amount excluding VAT?

Yes, the amounts are encoded without VAT.

What should I do if there are changes of organisation or address?

You must send all new contact details by e-mail to

I can't submit my request.

Refer to the possible error messages in the tooltip


(bottom left corner). 

As a priority, check that:  

  • the mileage entered is consistent with the previous mileage entered (information below the chassis number);
  • the detailed quotation has been added as an attachment.

If the problem persists, send an e-mail to  

What do I do if I don't receive the order form or my e-mail address has changed?

You can send an e-mail to and specify the e-mail address to which the garage order forms should be sent.