What do I do when I move and become a SWDE customer?
What to do if you don't have a SWDE customer number yet and want to put the meter of your new home in your name Here are the various formalities.

What to do if you don't have a SWDE customer number yet and want to put the meter of your new home in your name Here are the various formalities.
* This date must be agreed with the predecessor or owner of the property.
You can download this document here and send it to us via our contact form.
It is important to inform us of any changes in the occupancy of a building.
If you leave, read the meter one last time in the presence of all parties involved so that the final bill can be issued. Access your Customer Account and complete the formalities in a few clicks.
When you move in, water is already available. In order to quickly update your situation, access your Customer Account and complete the formalities in a few clicks.
More information: You are moving
When you move into a property, we issue an account opening bill. This includes only the part of the annual fee covering the period between the date of moving in and 31 December of the current year.
The first bill for actual consumption will be issued at the time of the annual meter reading. In the meantime, you will receive quarterly instalment bills.
If a tenant leaves a property with unpaid debts, the principle of “non-solidarity" prevails. This means that we will not hold you responsible for your tenant's debts IF AND ONLY IF, no later than 30 days after the change of occupation of the dwelling:
If the building is unoccupied, the owner is liable for the costs of the fee and the consumption logged until a new occupant arrives.
See also:
Your move has not been registered in our database.
It is important to get things in order quickly.
As soon as you have the necessary information (meter reading, etc.), take the necessary steps yourself.
Do you already have a SWDE customer number? Go to your Customer Account
Not yet a SWDE customer? Fill in the online form