If you believe the Société wallonne des eaux has not fulfilled its commitments or that you have suffered from a failure of one of its operational services, we invite you to send a complaint to our Complaints Management Service.

If, after our complaints management service has become involved, you still feel unsatisfied, you can contact the Ombudsman of Wallonia and the Wallonia-Brussels Federation as secondary course of action.

  • By post :
    rue Lucien Namèche, 54
    B-5000 Namur
  • By telephone : +32 (0) 800 19 199 (freephone number)
  • By fax : +32 (0) 81 32 19 00
  • By e-mail :
  • By filling in the form on the Ombudsman's website (